Refund policy

At Lumière Élégance, we are committed to providing our customers with 100% authentic fragrances and an exceptional shopping experience.

All Sales Are Final

Due to the nature of our fragrance products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds for change of mind, personal fragrance preferences, or unwanted purchases.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review your request and provide an appropriate resolution in accordance with applicable consumer protection laws.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Cancellation requests are not guaranteed.

Authenticity Guarantee

At Lumière Élégance, we guarantee that all fragrances sold through our store are 100% authentic.

Thank you for shopping with Lumière Élégance.